Frequently Asked Questions
Everything you need to know about shopping with MADLADY
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to follow your package's journey.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Klarna and Apple Pay.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between different styles.
Do you ship internationally?
Yes, MADLADY ships to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on your location.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 30 minutes of placing it by contacting our support team.